Lead Dispatcher

** Now Hiring In:  North Platte

Lead Dispatcher 
Full time, 40 hours/week, M-F
 
Summary:
Provides essential dispatch communications. Responsible for maintaining effective and efficient communications between the dispatch center, EMS personnel, management, hospitals, nursing homes, patients and the public. The Lead Dispatcher also plays a vital role in upholding the mission, vision, values and customer service standards of Priority Medical.
 
Responsibilities:
Performs duties related to dispatcher, including:
·       Answering emergency and non-emergency telephone requests on a professional level.
·       Obtain/enter call information and dispatch assigned units to emergency and non-emergency situations.
·       Monitors assigned unit’s status, and relay information with on-duty personnel.
·       Records and maintains information on all incoming requests for transports including any quoted prices.
·       Answers incoming calls and provides information for telephone inquiries.
·       Schedule all standby requests, compose/send contracts and invoices.
·       Help with day to day office duties as needed.
·       Proficient with the use of iMac computers, Excel, Word and standard office equipment.
·       Hire, schedule and motivate dispatch team.
 
Must have the ability to:
·       Communicate effectively – written and verbal in English.
·       Maintain confidentiality of records and information. 
·       Effectively multitask by listening, talking and typing at the same time.
·       Track multiple transports and the crews status simultaneously, conduct follow-up as necessary.
·       Performs all other duties and responsibilities as assigned or directed by management.
 
 

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